One room, three vantage points on the same problem: how to take cost and opacity out of UAE motor claims — and what it takes to do it at scale.
Edition 2 brought insurers, the repair network and the actuarial market around a single question — how do you make every motor claim measurable, benchmarked and auditable? Axxion showed how AI does it inside the claims process, Star Centre showed why transparency benefits honest workshops, and Badri showed where the numbers are heading. Different seats at the table; the same answer.
Leakage in motor claims is mostly process, not fraud. It compounds quietly from FNOL to settlement. Edition 2 looked at the levers that close it: AI that reads, benchmarks and verifies every claim; a repair network that competes on transparency; and pricing that keeps pace with a fast-changing fleet.
From ~2,000 Chinese-brand cars sold in 2020 to ~40,000 in 2024. A faster-shifting fleet means pricing and claims models have to move with it.
The complete set of pictures from Agents of Insight — Edition 2 lives in one searchable collection. Browse, search and download the originals.
Open the photo gallery →All three presentations are browseable in your browser, and downloadable as PDF.
Frederik Bisbjerg · Axxion
The true cost of a motor claim is far more than the repair bill — and roughly a tenth of claims spend leaks away across the process. This deck walks through how (Gen)AI reads, benchmarks and verifies every claim end-to-end, why deterministic guardrails keep it compliant and auditable, and how Axxion's AI organization turns the same discipline on the business itself.
Kerry Watts · Star Centre
A workshop owner's view from inside the repair bay. Warned about fraud and leakage before he entered the industry, Kerry Watts argues the real objective isn't to cut repair costs at any price — it's to cut leakage and raise transparency, because that's where insurers, workshops and customers all win. "Honest operators are not threatened by transparency. They benefit from it."
Mirza Ali · Badri Management Consultancy
The actuarial picture across the GCC: business mix, rising tariffs and combined ratios in the UAE and KSA, the turbo-charged rise of Chinese and electric vehicles, and how the two regulators price risk differently. The takeaway — move from simple burning-cost averages toward GLM-grade pricing, with more factors and far more frequent rate adjustment.
In my experience, honest operators are not threatened by transparency. They benefit from it.
Agents of Insight is where Axxion and the people who run the motor insurance industry compare notes. If a topic from Edition 2 lands close to home — leakage, AI-led cost containment, or pricing a fast-changing fleet — we're happy to dig into the numbers with you.
All three talks from Edition 2, recorded live in Dubai.